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          Shipping Policy

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          COVID-19 SHIPPING UPDATES
          Our shipment will have potential delays due to the Coronavirus.
          We are doing our best to estimate any potential delays in shipments.
          We appreciate your patience and understanding at this time.

          *Shipping policy is updated and effective as of January 1st, 2022.

          *With immediate effect from January 1st, 2022, onwards. All orders from China to Europe will require customers to provide a personal Tax ID number to be taxed on most goods and services entering their country.

          Required individual tax numbers by country:

          European Countries: Personal Tax Number

          Italy: FISCAL Code

          The United Kingdom: VAT number

          Russia: Company Name & ИНН (Taxpayer ID Number)

          South Korea: PCCC (Personal Customs Clearance Code)

          Indonesia: NPWP

          Spain: NIF

          *All orders are processed within 2 to 3 business days (excluding weekends and holidays) after your payment. A shipping notification will be sent to your email when your order has shipped.

          *Do note that we are unable to cancel shipped orders. We cannot retrieve the parcel once we have forwarded it to the courier company.

          Additional: Affected by Covid-19, there will be some delays in delivery.

           

          SHIPPING 

          Currently, Revopoint 3D will ship your parcel from our local warehouse if you live in these countries:

          United States, United Kingdom, Canada, Australia, and EU countries (will ship from DE warehouse).

          Otherwise, all packages will be shipped from China.

           

          Domestic Shipping Cost & Estimated

           

          United States: Shipping to P.O boxes or APO/FPO addresses is impossible.

          Our couriers only accept shipments to valid street addresses. They do not ship to P.O boxes. Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

           

           

          Estimated Delivery Times and Shipping Costs when Shipping from China

           

          FREQUENTLY ASKED QUESTIONS

          1. Shipment Confirmation & Order tracking

          Once your order has shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be valid after 24 hours.


          2. When will I receive my order?

           (From Local Warehouses) 

          Your order will ship within 1-2 business days after payment (before 3 pm on weekdays). Orders placed on Friday after 3 pm will be shipped the following Monday.

          The tracking information will automatically be emailed to you after your order ships. All shipping information will be uploaded through the tracking number. Please check your spam email folder if you haven't received any tracking information.

          *You should receive your parcel within 5 business days.

           

          (From Chinese Warehouses) 

          Your order will ship within 3-5 business days after payment (before 3 pm (GMT +8) on weekdays). Orders placed on Friday after 3 pm will be shipped the following Monday.

          The tracking information will automatically be emailed to you after your order ships. All shipping information will be uploaded through the tracking number. Please check your spam email folder if you haven't received any tracking information.

          *You should receive your parcel within 10 business days.

           

          3. Order From Russia, Korea, & Italy

          A Company Name is needed for orders to Russia.
          A PCCC (Personal Customs Clearance Code) is needed for orders to Korea.
          A FISCAL CODE is needed for orders to Italy.


          4. Address Change & Related Procedure

          In case of any address changes, please contact the local carrier first. If your local logistics agency refuses your request, please send messages to customer@revopoint3d.com.

          Process of Address Change:

          (Customer) Sending new address to customer@revopoint3d.com → (Revopoint) Providing Payment Link for address change → (Customer) Pay & providing order number → (Revopoint) Contacting logistics agency to change address

          Note:

          1) The address changed shall be in the same country as the one you provided when placing your order. As our logistics agencies do not support cross-border address changes.

          2) Address Change Fee:

          Typically, the fee for address change varies from US$15 to US$50.

          For remote areas, we will claim an additional charge of about US$50.

           

           

          ADDITIONAL

          Listed below are all shipping destinations categorized as North America, Europe, Asia, Southeast Asia, Group A, Group B, Group C, Group D, Group E, and the Rest of the World.

           

          *All countries covered in North America are listed here:

          United States Minor Outlying Islands, Mexico.



            

          *All countries covered in Europe are listed here:

          Andorra, Liechtenstein, Portugal, Switzerland, and Russia.

           



           

          *All countries covered in Asia are listed here:

          Japan, Korea, Macau SAR, Taiwan, China, and Hong Kong SAR.

           



          *All countries covered in Southeast Asia are listed here:

          Indonesia, Malaysia, Philippines, Thailand, Vietnam, and Singapore.

           

           

           

          *All countries covered by Group A are listed here:

          Brunei, Cambodia, India, and Laos.



           

          *All countries covered by Group B are listed here:

          Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Bhutan, Botswana, Bulgaria, Burkina Faso, Burundi, Cape Verde, Chad, Congo (Brazzaville), Congo (DRC), Côte d'Ivoire, Croatia, Cyprus, Czech Republic, Djibouti, Dominican Republic, Egypt, Eritrea, Estonia, Swaziland, Ethiopia, Gabon, Gambia, Georgia, Ghana, Guinea, Haiti, Hungary, Iceland, Iraq, Israel, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, New Zealand, Niger, Nigeria, Oman, Pakistan, Palestinian Territories, Qatar, Cameroon, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Slovakia, Slovenia, South Africa, Sri Lanka, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Yemen, Zambia, and Zimbabwe.



           

          *All areas covered by Group C are listed here:

          Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bolivia, Chile, Colombia, Cook Islands, Costa Rica, Dominica, Ecuador, El Salvador, Fiji, Grenada, Guatemala, Guyana, Honduras, Jamaica, Nicaragua, Panama, Papua New Guinea, Paraguay, Peru, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Timor-Leste, Tonga, Trinidad and Tobago, Uruguay, and Vanuatu.



           


          *All countries covered by Group D are listed here:

          Comoros, Equatorial Guinea, Guinea-Bissau, Kiribati, Myanmar, Niue, Sao Tome and Principe, Sierra Leone, Solomon Islands, South Sudan, Tajikistan, Turkmenistan, Tuvalu, and Venezuela.

           

           


          *All countries covered by Group E are listed here:
          The Central African Republic and Somalia.

           

           


          *All countries covered by the Rest Of The World are listed here:

          Åland Islands, Anguilla, Aruba, Ascension, Bermuda, Bosnia and Herzegovina, British Indian Ocean Territory, Dutch Caribbean, Cayman Islands, Christmas Island, Cocos (Keeling) Islands, Curacao, Falkland Islands, Faroe Islands, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Isle of Man, Jersey, Kosovo, Martinique, Mayotte, Monaco, Montserrat, Nauru, New Caledonia, Norfolk Island, North Macedonia, Pitcairn Islands, Reunion, Romania, St. Barthelemy, St. Helen Take, Saint Kitts and Nevis, French Saint Martin, Saint Pierre and Miquelon, Samoa, San Marino, Netherlands Saint Martin, South Georgia and the South Sandwich Islands, Sudan, Svalbard and Jan Mayen, Tokelau, Tristan da Cunha, Turks and Caicos, British Virgin Islands, Wallis and Futuna, Western Sahara.

           

           

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